ZAZATRAVEL

Help

Frequently Asked Questions

Answers to all your questions before you start your tour

How do I book a tour?+

You can book a tour through the form on our website, or by calling us directly. After booking, we will contact you within 24 hours to confirm the details.

What does the tour price include?+

The tour price includes: transport, a licensed guide, hotel accommodation, breakfast, and insurance. You pay separately only for lunch/dinner and museum tickets (unless stated otherwise).

Can I cancel a tour?+

Yes. If you cancel 7 days in advance, you get a 100% refund. 3–7 days in advance — 50%. Less than 3 days — no refund, though rescheduling to another date is possible.

What languages are the tours offered in?+

Our guides speak Georgian, English, Russian, German and Spanish. Please contact us in advance for other languages.

Who is your insurance provider?+

All our tourists are insured by TBC Insurance. The insurance covers medical expenses and accidents for the entire duration of the tour.

Is a custom/individual tour possible?+

Of course! We create tours tailored to your wishes — chosen route, preferred dates, special requests. Contact us and let's build your ideal tour together.

Can I take a tour with children?+

Yes. We have tours specially adapted for families. Children under 12 get a 30% discount, and under 5 travel free.

What clothing should I bring?+

It depends on the type of tour. For mountain tours — warm clothing, comfortable shoes, rain protection. For city tours — comfortable everyday clothing. After booking we'll send you a detailed packing list.

How do I pay — in advance or on site?+

We take 30% in advance (to confirm the booking), the remaining 70% before the tour begins. Payment can be made by bank transfer, card, or cash.

Still Have Questions?

Contact us — we reply within 24 hours

Contact